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In the blueprint of success, engineers define the lines of innovation with the pencil of persistence and the ink of ingenuity.

Engr-IT Support Home Page

Welcome to the main IT support site for the College of Engineering at the University of Arizona, Tucson. From this page, you can create new support tickets or manage tickets that you previously submitted as well as access resources that are available to Engineering students, staff, and faculty.

The sections below will allow you to access information regarding the support and services we provide.

  • Support Requests - New ticket/request related, plus the ever popular FAQ's.
  • Software - The software we have available in the college and the U of A.
  • Services - A sample of the types of services we support.

Your Tickets

To see your tickets, follow the link, your support requests, and login using WebAuth. After getting logged in you will be presented a page with your requests.

New Request

Open a NEW support request.

Please be detailed in your description

This will decrease the amount of time it takes to route a request and therefore, you getting resolution to your issue.

Support Portal

All catalog offerings.

Documentation

Access all knowledge bases.

Microsoft

Azure Development Tools For Teaching. , formerly know as MSDN-AA Licensing.

Note:
If you follow the Azure link you will land on a page that has multiple places one can "login".
Only one will actually log you in. Click on the blue Sign In button.

Azure login page

Lab Software

For more information about our Lab Software. This page will give you a summary of the various software packages installed in the respective lab.

U of A Software Licensing

For more information about U of A Software Licensing

Computing Services

  • HPC configurations
  • Linux shell access
  • Consultations on best practices
  • Systems procurement

Web Services

Note: Department website updates are handled by the college's Marketing and Communications department.
We can host various web services, but we do not manage content. Here are some of the types of web services we can host.

  • AZ Quickstart Drupal sites
  • Django sites
  • DjangoCMS sites
  • HTML template sites
    • See My personal page for an example
  • Customer developed HTML/PHP sites

Containerized Workloads

  • Jupyter Hub
  • NVidia GPU Workloads
  • GNU Radio with GUI access via X2Go
  • Container development for custom environments

Source Code Control

We support both Subversion(svn) and GitLab(git), but would recommend using our GitLab servers. We have gitlab servers to support classroom instruction and a gitlab server for research and infrastructure.

If you require gitlab access, just open a support request to let us know you need access and if this is for a class or research.

Send us an email for more information regarding our services.

We’re Here to Help

Whether it is trouble accessing your email or questions about software, the College of Engineering IT Support Helpdesk is here to help. Our office is in room 229 of the ECE Building if you would like to stop by in person. See our Contact information in the footer for the various contact methods

Thank you,

Engineering IT

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